Legal & Compliance Documents

Privacy Policy

Last Updated: April 2024

1. Information We Collect

Cassandro Digital Solutions Group ("we," "our," or "us") collects information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name, job title.
• Business Information: Company size, industry, IT infrastructure details.
• Technical Data: IP address, browser type, device information, cookies.
• Communication Data: Emails, chat logs, meeting notes.

2. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process transactions and send related information
• Respond to inquiries and offer customer support
• Send technical notices, updates, and security alerts
• Monitor and analyze usage trends and preferences
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. All Microsoft Azure services we utilize maintain SOC 2 Type II compliance.

4. Third-Party Disclosures

We do not sell your personal data. We may share information with:

• Microsoft Corporation (for Azure and 365 services)
• Payment processors (Stripe, PayPal)
• Legal authorities when required by law

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

To exercise these rights, contact: privacy@sauditowtech.com

Terms of Service

Effective: April 2024

1. Agreement to Terms

By accessing or using our services, you agree to be bound by these Terms. If you disagree, do not use our services.

2. Service Description

Cassandro Digital provides IT consulting, cloud migration, automation, and cybersecurity services. Specific scope is defined in individual Service Agreements.

3. Payment Terms

Monthly retainers are billed in advance. Project-based work requires 50% deposit. Late payments incur 1.5% monthly interest.

4. Intellectual Property

We retain IP rights to all tools, frameworks, and proprietary software developed. Client data remains client property.

5. Limitation of Liability

Our maximum liability is limited to fees paid in the preceding 12 months. We are not liable for indirect or consequential damages.

6. Termination

Either party may terminate with 30 days written notice. Outstanding payments remain due.

Cookie Policy

Essential Cookies

Analytics Cookies

You can control cookies through browser settings. Note: disabling essential cookies may affect site functionality.

GDPR Compliance Statement

Data Protection Officer

John Cassandro serves as Data Protection Officer. Contact: dpo@sauditowtech.com

Lawful Basis for Processing

We process EU citizen data under: Contract necessity, Legal obligation, Legitimate interest, Consent.

Data Transfer

All data transfers outside EU use Standard Contractual Clauses (SCCs) or Privacy Shield framework.

Breach Notification

We will notify supervisory authorities within 72 hours of becoming aware of a data breach.

Legal Disclaimer

The information on this website is for general purposes only. We make no warranties about completeness, accuracy, or reliability.

Cybersecurity services reduce but cannot eliminate risk. We guarantee specific outcomes only as defined in signed Service Level Agreements.

Testimonials represent individual experiences and don't guarantee similar results.

Service Level Agreement (SLA)

Response Times

Service Credits

If uptime falls below guarantee, clients receive:

• 99% - 99.9%: 10% credit
• 95% - 99%: 25% credit
• Below 95%: 50% credit

Full SLA available upon request.